Privacy policy

Last Updated: 21 June 2026

Introduction

147 Pot (“147 Pot”, “we”, “us”, “our”) operates the website 147pot.com and related services (the “Services”).

We are committed to protecting your privacy and handling your personal information in a transparent and lawful manner. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications or otherwise interact with our Services.

This Privacy Policy is intended to comply with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
Applicable UK consumer protection legislation

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

For the purposes of UK GDPR, the data controller responsible for your personal information is:

147 Pot
167-169 Great Portland Street
5th Floor
London
England
W1W 5PF
Email: support@147pot.com

Personal Information We Collect

We may collect and process the following categories of personal information.

Identity Information

Name
Username
Account details

Contact Information

Email address
Telephone number
Billing address
Delivery address

Transaction Information

Products viewed or purchased
Basket contents
Order history
Returns and exchanges
Payment confirmations

Account Information

Where you create an account on 147pot.com, we may collect:

Username
Password
Preferences
Saved addresses
Order history

Payment Information

Payments are processed securely through Shopify Payments and other approved payment providers.

We do not store full payment card details on our systems.

Communications

This may include information contained in:

Customer service enquiries
Product enquiries
Email correspondence
Social media communications

Technical Information

IP address
Browser type
Device information
Operating system
Referring websites
Usage information

Marketing Information

Marketing preferences
Email subscription status
Advertising interactions
Cookie consent preferences

How We Collect Personal Information

We collect personal information in the following ways.

Directly From You

We collect information directly from you when you:

Place an order
Create an account
Subscribe to emails
Contact us
Submit reviews
Participate in promotions

Automatically

We may collect information automatically through:

Cookies
Analytics tools
Advertising technologies
Website logs

From Third Parties

We may receive information from third parties including:

Shopify
Payment processors
Delivery providers
Advertising platforms
Analytics providers

Lawful Bases For Processing

Under UK GDPR, we rely on one or more of the following lawful bases.

Contract

We process personal information where necessary to:

Process orders
Deliver products
Manage accounts
Handle returns
Provide customer support

Legitimate Interests

We process personal information where necessary to:

Improve website performance
Prevent fraud
Maintain security
Analyse business performance
Improve customer experience

Consent

Where required, we rely on consent for activities including:

Email marketing
Advertising cookies
Analytics cookies
Certain personalised advertising activities

You may withdraw consent at any time.

Legal Obligations

We may process personal information where necessary to comply with:

Tax laws
Accounting requirements
Consumer protection laws
Regulatory obligations

How We Use Personal Information

We may use your information to:

Process and fulfil orders
Manage customer accounts
Process payments
Deliver products
Provide customer support
Verify identity
Detect fraud
Improve website functionality
Conduct analytics
Measure advertising effectiveness
Send service communications
Send marketing communications where permitted
Comply with legal obligations

Marketing Communications

If you subscribe to our marketing communications, we may send:

Product updates
Promotional offers
Newsletters
Recommendations

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting support@147pot.com.

We may still send transactional messages relating to orders or accounts.

Cookies And Similar Technologies

Our website uses cookies and similar technologies.

Cookies help us:

Operate the website
Remember preferences
Improve performance
Analyse usage
Measure advertising performance

Some cookies are essential and cannot be disabled.

Non-essential cookies are used only where consent has been provided through our cookie banner.

You can update your cookie preferences at any time through our cookie settings.

Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect:

IP address
Device information
Browsing activity
Website interactions

This information helps us improve our website and services.

For more information, visit Google’s Privacy Policy.

Google Ads And Remarketing

We use Google Ads, Google Shopping, Performance Max campaigns and related advertising technologies.

These services may:

Measure conversions
Track advertising effectiveness
Show relevant advertisements
Enable remarketing

Remarketing allows advertisements for our products to appear on Google partner websites after you visit our website.

Where required by law, these technologies are activated only after consent is provided.

Meta, Facebook And Instagram

We may use Meta technologies including:

Meta Pixel
Conversion tracking
Audience creation
Remarketing

These tools help us understand advertising performance and deliver relevant advertisements.

For more information, visit Meta’s Privacy Policy.

Email Marketing

We may use email marketing providers to send:

Newsletters
Promotions
Product updates

Marketing communications are sent only where permitted by law or where consent has been provided.

Customer Reviews

If you submit reviews, ratings or testimonials, we may display them publicly on our website.

Please avoid including sensitive personal information in public reviews.

Sharing Personal Information

We may share information with the following parties.

Shopify

Our website is hosted on Shopify.

Shopify processes information to provide ecommerce services and website functionality.

Learn more at Shopify’s Privacy Policy.

Payment Providers

We share information with payment providers to process payments securely.

Delivery Providers

We share information with delivery providers to fulfil and deliver orders.

Professional Advisers

We may share information with professional advisers including accountants, lawyers and insurers.

Marketing And Analytics Providers

We may share information with marketing and analytics providers including Google, Meta and email marketing providers.

Legal Authorities

We may share information where required by law or to protect legal rights.

International Transfers

Some service providers may process information outside the United Kingdom.

Where information is transferred internationally, we use appropriate safeguards including:

UK International Data Transfer Agreements
Standard Contractual Clauses
Adequacy regulations

Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

Order and accounting records: up to 7 years
Customer service enquiries: up to 3 years
Marketing records: until consent is withdrawn or information is no longer required
Account information: while the account remains active and for a reasonable period afterwards

Information may be retained longer where required by law.

Security

We implement appropriate technical and organisational measures to protect personal information.

However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for children under 16 years of age.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information, please contact us.

Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Delete personal information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint

To exercise your rights, contact support@147pot.com.

We may request proof of identity before processing certain requests.

Complaints

If you are dissatisfied with how we handle your personal information, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

Please review their privacy policies before providing personal information.

Changes To This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the “Last Updated” date will be revised accordingly.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the Contact Us page.

147 Pot
167-169 Great Portland Street
5th Floor
London
England
W1W 5PF
Email: support@147pot.com