Refund policy

If you are not satisfied with your purchase and it is not faulty, nor personalised, made to order or been damaged after delivery, you may return for an exchange or refund within 14-days of delivery. 

Where you exercise a statutory right to cancel an online order, we will refund the price paid for the goods together with the cost of our least expensive standard delivery option, where applicable. If you chose a more expensive delivery method, any additional delivery cost above our standard delivery charge will not normally be refunded. You are responsible for the direct cost of returning unwanted goods unless we have agreed otherwise or the goods are faulty, damaged or not as described.

Return postage and any additional postage for exchanges are fully at purchaser's expense. It is at 147Pot's discretion to check returned items to determine if the item(s) is in an unused and re-sellable state.

Conditions for Return:

Cues, Cases and Accessories must show no sign of use - no tips to be chalked (cues only), no scuff, scratches, scrapes or any damage whatsoever to the item's components. All items must be returned in their original bubble wrap and box packaging, with tags still attached (where applicable). Gifts or other items, if personalised or made to order, are not applicable as an unwanted Return.

Returns Process:

1. Please contact us via the Contact Us page before returning any item.
2. Provide the below information:
   • Order number
   • Reason for returning 
   • Item(s) that are to be returned 
   • Refund or Exchange preference
3. We will email you direct using the email address provided with a return address for you to arrange a postal return.
4. All postage must be prepaid by the purchaser, we will not accept items with unpaid postage. We recommend you pay for a tracked service for your return to monitor it's delivery status.
5. We will then inspect the returns as per above - please ensure the item is returned in the same condition it was received.
6. For a refund: where a refund is due, we will normally refund the amount to the same payment method used for the original purchase. Where an order was paid wholly or partly using a 147Pot Gift Card, the amount originally paid using Gift Card credit will normally be returned as Gift Card credit, with any remaining refundable amount returned to the other original payment method. This does not affect your statutory rights.
   For an exchange: we will send a replacement where available or offer another appropriate resolution. Any additional postage charges will only apply where permitted and will not affect your statutory rights.

Time to Complete:

We aim to process returns as quickly as reasonably possible. Where you are entitled to a refund under applicable consumer law, your refund will be made within the timescales required by law. For statutory cancellation of an online sales contract, this will normally be no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that you have sent the goods back.

Faulty or Damaged Items:

If an item arrives faulty or damaged, please contact us as soon as reasonably possible through our Contact Us page. We may ask you to provide photographs or other reasonable information to help us assess the issue. Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not limited by this request.

Where appropriate, we may ask you to email photographs showing the fault or damage before arranging the return of the item. This helps us assess the issue and determine the most appropriate next steps. We may also ask for reasonable proof of purchase, such as your order or receipt number.

We will offer a repair, replacement, refund or other appropriate remedy in accordance with your statutory rights.

How to Contact 147Pot:

If you have any questions about Returns or Exchanges, please message through the Contact Us form and 147Pot will endeavour to respond and resolve with you as quickly as possible.